Shipping policy

• Everything is hand crafted and if not available in stock will need to be made.
• For delivery in the UK, goods will normally be dispatched within 7 working days of receipt of the order and payment and will always deliver within the statutory period of 30 days unless a longer period has been agreed in writing. Delivery costs are clearly displayed before finalising your order. Delivery of the products shall take place at the delivery address entered on your order.
• If goods are received faulty or do not match the description given, under the Consumer Rights Act you have the same rights to return them with distance sales as in a store. Tailor-made or personalised items are exempt from these rights.
• All UK parcels are sent out signed for delivery via Royal Mail delivery or Royal Mail Parcelforce. If you wish to discuss alternative postal methods (including insured delivery) please contact Karen through the website contact form.
• International orders, once dispatched Kj Glass is not responsible for any delays caused during delivery via Royal Mail, customs etc. as this is entirely out of Kj Glass control.

Import Taxes and Duty

• VAT is not charged on any of the products sold by Kj Glass.
• The buyer is liable for any and all duty, tax and other charges as may arise on international purchases.